Help Center
bd10 Frequently Asked Questions
Accounts, deposits, withdrawals, cricket betting, and support — find answers to everything on one page.
If you have any questions while using the bd10 platform, this page is your first stop. Here you will find detailed answers to 25 questions across five categories — from opening an account to withdrawal rules via bKash or Nagad, understanding cricket betting markets, and how to reach round-the-clock support. If you cannot find what you need, contact us directly via our 24/7 live chat or email.
Complete FAQ
Everything You Want to Know Is Here
Account Questions
To sign up at bd10, go to the homepage and fill in the registration form. You will need to provide an active mobile number, a password, and some personal details. It is important to enter all information correctly, as this will be used to verify your identity at the time of withdrawal. Once mobile number verification is complete, your account will be activated.
First, make sure your internet connection is working and that you are using the correct URL. Check that Caps Lock is off when typing your password. If the problem persists, clear your browser cache and try again. If that still does not work, use the "Forgot password?" option to set a new password, or get help via live chat.
Click the "Forgot password?" link on the login page. Enter your registered mobile number or email and a verification code will be sent to you. After confirming your identity with that code, you can set a new strong password. You will no longer be able to log in with your old password. For security, do not share your password with anyone.
Usernames must generally be a combination of English letters and numbers, and cannot be changed later. Passwords must be at least 8 characters long and should include uppercase letters, lowercase letters, and a number. Avoid simple passwords (such as 123456). It is good practice to change your password periodically for security.
After logging in, go to the "Profile" or "Account Settings" section to update details such as your name, address, or email. However, for important information like your mobile number or date of birth, you may need to contact the support team, as identity verification is required. Keeping your information accurate ensures there are no issues with withdrawals.
Cricket Betting
Decimal odds are the simplest format. Multiply the amount you want to bet by the odds figure to get your total return. For example — with odds of 2.50, a ৳100 bet returns a total of ৳250, which includes ৳150 in profit. Odds of 1.50 indicate a favourite, while 3.00 indicates an underdog.
Yes, bd10 offers live in-play betting. New markets open over-by-over after the match has started — next wicket, runs in the next over, session totals, and more. Live betting moves fast, so odds change from moment to moment. Follow the flow of the match and place your bets carefully.
bd10 offers markets for BPL, the T20 World Cup, IPL, and various other international cricket tournaments. Bilateral series such as Bangladesh vs India also have betting options. All formats — Test, ODI, and T20 — are covered. Available matches can be viewed directly in the cricket section.
If a match is abandoned (No Result) due to rain or any other reason, all bets are generally voided and the full stake is refunded. If a result is determined via the DLS method, that is treated as the official result. The process may vary slightly depending on the specific market's rules — see the full terms and conditions for details.
The most popular markets include — Match Winner (which team will win), Total Runs (over/under a set number for an innings or over), Top Batter, Top Bowler, and Man of the Match. Extended tournament markets also include Series Winner and Most Runs in the tournament.
Withdrawals
The minimum withdrawal limit at bd10 is ৳800. Withdrawal requests below this amount cannot be processed. Before submitting a withdrawal request, make sure your wallet has sufficient balance and that no active wagering requirements remain.
No. Under the security policy, the destination wallet or bank account for withdrawals must be registered in the player's own name. Sending to another person's number or account is not possible. This rule is in place to prevent money laundering and to protect your account.
Under bd10's welcome bonus terms, winnings earned from the bonus become withdrawable only after wagering 15 times the bonus amount. Example: if you receive a ৳2,000 bonus, you must place a total of ৳30,000 in bets before withdrawing. Wagering is calculated on the bonus amount only, not on the deposit.
Withdrawals are usually completed within 1 hour. However, processing may be delayed if your account is not verified, wagering requirements are incomplete, or there is a mismatch in your payment method details. You can check the status of your withdrawal in your account's transaction history. If something seems wrong, contact us via live chat.
Yes, bd10's withdrawal service is available 7 days a week, 24 hours a day. Whether it is late at night or a Friday or Saturday — you can submit a withdrawal request at any time and it will be processed within the normal timeframe. The service is not suspended on public holidays.
Contact & Support
bd10 currently offers two support channels: live chat (accessible directly from within the site) and email — [email protected]. Both channels provide support in Bengali and English. Live chat is the most effective option for a quick response.
bd10's support team provides service in Bengali and English. Bangladeshi players can write their questions entirely in Bengali and will receive replies in Bengali. You will not be left without support due to language.
Before reaching out, have the following ready: your registered mobile number or username, a brief description of the issue, and any relevant transaction ID or amount. For deposit or withdrawal issues, having a screenshot of the payment will speed up the process. Never share your password for security reasons.
bd10's support service is active 24 hours a day, 7 days a week. Whether it is 2 AM or 5 in the morning — you can send a support request via live chat or email at any time. The service does not stop during Eid or any other holiday.
To contact us by email, send a message to [email protected]. Write a summary of the issue in the subject line and include your username and a detailed description of the problem in the body. The more information you provide, the faster and more accurate the resolution will be.
How to Deposit
The minimum deposit amount at bd10 is ৳300 — the same rule applies for all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, you must send at least ৳300. Deposits below this amount are not accepted.
bd10 currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit is ৳300 for all methods.
In most cases, deposits are credited within a few minutes. If your balance has not increased after 15–20 minutes, contact us via live chat with your payment transaction ID or screenshot. Providing an incorrect reference or payment number can delay a deposit, so it is important to enter the correct details at the time of depositing.
bd10 does not charge any deposit fee on its end. However, mobile banking services such as bKash or Nagad may deduct a service charge according to their own policies — this is set by the respective provider, not by bd10. Bank transfer fees may also apply depending on your bank's own policy.
To deposit via Nagad, log in to your bd10 account and go to the "Deposit" section. Select the Nagad option and enter the amount (minimum ৳300). Fill in the payment number and reference correctly. Then confirm the payment through your Nagad app or dial code. Once the payment is complete, your balance will update automatically.
Still have questions?
Our support team is always here for you — 24 hours a day, 7 days a week. Reach us directly via live chat or email.